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| About Us Parcel2ship are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Parcel2ship 17 Piries Place Horsham W. Sussex RH12 1BF United Kingdom Phone: 0870 803 2175 Fax: Email: info [at] parcel2ship [dot] co [dot] uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add the item that you wish to buy into the shopping cart. After you have made your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept all major credit cards and use PAYPAL as our payment services provider. This means that you can simply use your credit card to pay as with any other e-commerce site or alternatively you can transfer funds from an existing PAYPAL account if you have one. All parcel collections must be from UK addresses. We cannot accept orders which require non-UK collections. If your credit card is non-uk sourced, place your order and your credit card company will convert the transaction to US Dollars or your own currency. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. Once your order is received we will book a collection. We typically book collections the day before the requested collection date since we find this to give optimum results with the courier company. Unless otherwise stated your delivery will be booked through Parcelforce. In this case we will produce a set of labels in Adobe PDF format when we book the collection. We will e-mail these to you and you must then PRINT THE LABELS AND ATTACH to your parcel before the collection. You will usually receive your labels before 9PM THE DAY BEFORE THE COLLECTION so don't worry if you have booked your collection for some time in advance and you haven't heard from us. Labels are not necessary where your delivery is through a courier other than Parcelforce. In this case we simply book the delivery with the courier and e-mail you confirmation of the delivery. Again, we typically book the delivery with the courier the day before the collection is due so don't worry if you haven't had confirmation of the collection. Our contract with you begins upon collection of the consignment(s). We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, we are no longer able to supply a particular product for some reason or you have booked the wrong weight product. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. PLEASE NOTE: It is important that all the information that you give us is accurate. In the event that a parcel is a greater weight or dimensions than that permitted within the delivery purchased and therefore that the shipping costs are higher than quoted we will invoice you for the additional costs and a further surcharge of £15 will apply to cover additional administration. These charges are to be paid within 10 working days of the invoice date. The consignment may also be returned to the sender. Furthermore couriers will typically charge where they are not able to collect as planned and it is not their fault, for example if no one is home or the parcel is not ready for collection. It is your responsibility to be ready for the courier to collect. If this is not the case you may have to rebook the collection and pay again. This does not affect your statutory rights. |
| Shipping And Handling - We will only accept goods for carriage under these conditions. - We use contractors or subcontractors to carry out our services. - Our liability involves receiving the customer's collection and delivery information and passing this to the carrier. Where appropriate, we will mediate between the customer and carrier in the events of disputes and inquiries. To the best of our ability, we will provide the customer with any relevant advice and information, providing all necessary information is given to us. - Insurance will cover goods (providing they are not exempt from compensation) but will not cover consequential loss. - The carrier reserves the right to non-delivery of a consignment for reasons (including, but not limited to), inaccessible addresses, non-existent addresses, and PO Box addresses. Consignments MUST NOT exceed our stated limits, including, but not limited to size, weight, volumetric weight and contents. In the event that a parcel is a greater weight or dimensions than that permitted within the delivery purchased and therefore that the shipping costs are higher than quoted we will invoice you for the additional costs and a further surcharge of £15 will apply to cover additional administration. The consignment may also be returned to the sender. Furthermore couriers will typically charge where they are not able to collect as planned and it is not their fault, for example if no one is home or the parcel is not ready for collection. It is your responsibility to be ready for the courier to collect. If this is not the case you may have to rebook the collection and pay again. This does not affect your statutory rights - Compensation claims may be invalid if a consignment breaches the above - The following items are exempt from the compensation scheme: - Antiques (objects over 100 years old). - Articles made largely or wholly of gold, silver or other precious metals. - Watches. - Ceramics such as ornamental and decorative china, resin and porcelain**. - Diamonds and other precious stones. - Glassware**. - Hazardous or dangerous goods, prohibited or restricted items. - Jewellery (except imitation). - Real fur. - Musical Instruments ( Unless shipped in the CORRECT HARD case, designed for that instrument. Note that even in this case it is not possible to purchase additional compensation for musical instruments) - Stamps. - Negotiable documents. - Money - current bank note, currency note or coins, uncrossed postal orders which do not state to whom they are to be paid, cheques or dividend warrants which are uncrossed and made payable to the bearer; bearer securities including share warrants, scrips or subscription certificates, bonds or relative coupons; unobliterated postage or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed); airline tickets, coupons, vouchers, tokens, stamps or similar documents which can be exchanged by themselves or with any other document for money, goods or services, national insurance stamps or bankers drafts. Please note: collectables - items which have appreciated in value either due to their scarcity or due to their being out of production are not excluded from cover. However, any compensation payable for loss of, or damage to, any collectable shall be limited to the actual price paid for the collectable and shall not exceed courier stated limits of compensation as set out in the compensation table, compensation on all items is also limited to the current market price, and is NOT new-for-old replacement. ** Compensation for loss (but not damage) may still be payable. - Compensation for loss or damage is limited to cost price ONLY. Written proof of value will need to be available. - Claims for damage will only be payable providing the consignment was adequately packed (subject to any courier acceptable packaging guidelines). - Packaging must be retained for inspection in the event of a compensation claim - While we will do everything possible to ensure a claim is successful, we are not required to pay compensation should the carrier refuse to accept the claim for any reason. |
| Delivery Schedule - Orders received by us along with all required information (e.g. actual weight, dimensions, value, item description) by 5pm will typically be scheduled for collection the following working day. We cannot schedule the collection until we have all required information. - The carrier will be scheduled to collect from the customer on the specified day. Collections cannot be guaranteed and Parcel2ship cannot be held responsible in the event of a failure to collect. In these instances Parcel2ship will reschedule the collection for an alternative date. - Collections typically occur between 08:00 - 18:00. - Collections only occur on working days (Monday - Friday) excluding bank holidays. - All parcels are digitally scanned and weighed. Parcels that are delivered but over the maximum actual or dimensional weight for the delivery purchased may be subject to a charge of £15 plus the extra charge for the correct weight - Couriers will typically charge for a failed collection. A failed collection includes, but is not limited to, nobody being available at the collection address at the time of collection, or the carrier refusing to accept the consignment. For the absence of doubt this does not include where the courier has failed to arrive to collect on the scheduled date. It is your responsibility to be ready for the courier to collect. If this is not the case you may have to rebook (and pay again) the collection. - Delivery will normally be within the schedule stated for the product however Parcel2ship cannot be held responsible for any delays in delivery. In particular the customer acknowldeges that Parcel2ship have no control over delays with customs and are not responsible for any charges levied by customs. - Acceptance of goods by the collecting driver does not necessarily indicate compliance with our terms and conditions. Customs & Exports Introduction Customs rules and regulations are independent to all carriers across the world and set by national governments, bodies like the European Union and the World Customs Organisation. As a carrier, we are bound by these rules, as are all of our competitors. In brief, it is always your responsibility as the shipper to: - Ensure you do not send anything which is prohibited by Parcelforce Worldwide or any of our partners as listed in Parcelforces Worldwide Directory. - Check you know any prohibitions and restrictions set by governments overseas for the types of goods you are shipping. - Complete and attach any other necessary documentation required for customs clearance overseas. This will vary by country, and will depend on the types of goods you are sending. - Explain to overseas customers that their imported goods may well be subject to import duties and taxes which will need paying before parcels will be released for delivery. There are a range of organisations in the UK who can help you with all of the above. As a starting point, we recommend that you talk to HM Revenue & Customs who can be contacted on 0845 010 9000 ( Welsh language - 0845 010 0300, +44 208 929 0152 for international callers) . They also have a website, www.hmrc.gov.uk. What are Customs regulations there for? Customs processes are there to monitor trade levels between countries, help maintain national security, but also for fiscal purposes. Depending on the type of good, country of origin, and the country of destination, goods may, or may not, be subject to prohibitions, restrictions, and the application of duties / taxes. EXPORTING WORLDWIDE- GENERAL There are some rules and additional documentation that may apply to some EU and non-EU destinations alike, depending on what is being sent and to where. You need to know the regulations for your products in your chosen export markets. Import licences Certain goods being imported into some countries may require an import licence, imposed by the overseas government for a range of reasons including health & safety, import quotas and so on. We recommend that you check with the importer that relevant licences have been obtained from the relevant government department before shipping any goods. Be aware that rules and regulations change all the time and it is your responsibility to check with your overseas customer that relevant licences have been granted. Export licences Certain goods being exported to some countries may require an export licence from the Department of Trade and Industry (DTI). Attach it to the package in an envelope marked "Export Licence" and tick the relevant box on the Despatch Pack. A licence is usually valid for a single shipment, even if the value of the goods being sent are less than the amount specified on the licence. Different governmental departments have different export licence requirements; customers are advised to check with the relevant one for their goods MOVING GOODS INTO THE EU Shipping goods into the EU is commonly known as "moving" rather than "exporting". This is because the EU is a single market - as such trade between the countries is easier and mainly without barriers. Shipping to the EU has fewer trade restrictions and no specific Customs documentation is needed (except the despatch pack and potentially some of the additional licences listed above). There are 27 EU members, plus 7 territories where we do not require customs declarations. EU Member states - Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom EU Territories - Monaco, Corsica, Sardinia, Sicily, Azores, Madeira and the Balearics Other territories EU special territories (including the Channel Islands and the Canary Islands) and overseas territories linked to EU members (for example, the Falkland Islands) all should be treated as non-EU destinations. EXPORTING OUTSIDE THE EU The key thing to be aware of is that for all parcels going outside these EU destinations, parcels will pass through customs procedures. The customs team overseas will make a judgement on whether any duties and taxes are applicable to the parcel, based on the information provided on the despatch pack and commercial invoice. These charges are made up of: Import duty - % charge on the declared value - this depends on the type of goods Excise duty - % charge per kilo for perfumes, cigarettes and alcohol Import VAT - VAT at the prevailing rate in the destination country applicable on the total value and duties Clearance fee- an administration charge to cover the costs of additional handling, administration, collection of monies etc Export preferences In order to help trade and the flow of some goods from the EU to non-EU destinations, there are some EU wide preferential agreements on particular goods going to certain non-EU countries. When exporting to countries with which there is a trade agreement, items may be eligible for reduced duty rates or treatment free of duty. If so, you will need to complete a EURl or EUR2 Movement Certificate or include a specifically worded Invoice Declaration. You should either include the Movement Certificate (authenticated and stamped by HM Revenue & Customs) in our Despatch Pack or attach it to the package in an envelope marked "EUR Movement Certificate". In some cases, a EUR2 Movement Certificate signed by the sender may be used. Movement Certificates and Invoice Declarations Some countries require certain goods to have a Certificate of Origin attached to the parcel. Turkey , for example, requires a certificate of origin for most types of goods, and Taiwan requires them for textiles and clothing. You need to make sure that you have checked with the local Chambers of Commerce who can advise on specifics. Harmonised System (HS) Numbers We advise including the World Customs Organisation 6 digit Harmonised System (HS) tariff number (also known as commodity codes, tariff headings, tariff codes, or classification codes) for each type of good, along with details of the country of origin. This will aid customs authorities assess and charge appropriate duties and taxes. For assistance, HMCE's Tariff Classification Helpline gives verbal (non-legally binding) advice on 01702 366077 or by e-mail at classification.tso@hmce.gsi.gov.uk. VAT Each item valued over £100 must carry a VAT Label 444 on the outside of the package. You can obtain these and VAT notices from your local Customs VAT office, or the HMCE National Advice Service. For proof of export for re-claiming VAT, the recognised evidence is the customer receipt part of the despatch pack, or for customers using WDM Online, the daily manifest. |
| Tax Charges VAT at 17.5% is included for all deliveries within the European Union unless the courier is Parcelforce in which no VAT is payable. |
| Credit Card Security Credit card details are entered into the PAYPAL secure payment services facility. Full security details are available at http://www.paypal.co.uk/uk |
| Guarantee Please contact us in the event of any issue and we will do our utmost to resolve the problem. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0870 803 2175 (International +44 0870 803 2175 ) or write to us at 17 Piries Place Horsham W. Sussex RH12 1BF United Kingdom |
| Privacy Policy Parcel2ship do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes d. Contact you to publicise offers or service information which we believe may be of interest, however you can opt out of receiving this information when you checkout. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
| Remittance Terms Full payment must be made before any collection can be scheduled |
