Enhanced Compensation for Parcelforce and City Link Services

Our services include basic compensation cover as standard of up to £50 for DHL, Parcelforce and City Link services.

Note that this limit applies to the whole consignment. If you send more than 1 parcel in a consignment (i.e. you set the 'how many parcels are in this consignment' to more than 1 when you are placing an order) then the maximum compensation that will be paid as standard in the unlikely event of loss or damage to any or all the parcels in the consignment is £50.

If you are using a Parcelforce or City Link service and your consignment is valued at over £50 then you may wish to take out our enhanced compensation cover for loss or damage to give you total peace of mind. See the 'Goods excluded from compensation' below for items that cannot be covered and please note that we are unable to offer enhanced compensation for DHL services.

Goods Excluded from compensation

Please be aware that the following goods are excluded from compensation.

  • Antiques (objects over 100 years old).
  • Articles made largely or wholly of gold, silver or other precious metals.
  • Watches.
  • Ceramics such as ornamental and decorative china, resin and porcelain**.
  • Diamonds and other precious stones.
  • Glass - items partially or wholly made of glass or containing glass
  • Hazardous or dangerous goods, prohibited or restricted items.
  • Jewellery (except imitation).
  • Real fur.
  • Musical Instruments
  • Stamps.
  • Perishable items delivered within 48 hours of despatch.
  • Eggs in the event of damage
  • Negotiable documents.
  • Money - current bank note, currency note or coins, credit cards, debit cards, uncrossed postal orders which do not state to whom they are to be paid, cheques or dividend warrants which are uncrossed and made payable to the bearer; bearer securities including share warrants, scrips or subscription certificates, bonds or relative coupons; unobliterated postage or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed); airline tickets, coupons, lottery ticket, vouchers, tokens, stamps, scratch cards or similar documents which can be exchanged by themselves or with any other document for money, goods or services, national insurance stamps or bankers drafts.

    Please note: collectables - items which have appreciated in value either due to their scarcity or due to their being out of production are not excluded from cover. However, any compensation payable for loss of, or damage to, any collectable shall be limited to the actual price paid for the collectable and shall not exceed the courier's stated limits of compensation, subject to the customer providing satisfactory written or printed evidence.