- Who are we?
- Why use us?
- How does our service work?
- Restrictions on what we can deliver
- Terms And Conditions
- Home Delivery Network
- City Link
- Parcelforce Worldwide
- Enhanced compensation for Parcelforce and City Link deliveries
- Frequently Asked Questions
- Customer Service Centre
- Packaging guidelines
- Track parcel delivery
- Customs Documentation Instructions
- Student Shipping
Enhanced Compensation for Parcelforce and City Link Services
Our services include basic compensation cover as standard of up to £50 for DHL, Parcelforce and City Link services.
Goods Excluded from compensation
Please be aware that the following goods are excluded from compensation.
Please note: collectables - items which have appreciated in value either due to their scarcity or due to their being out of production are not excluded from cover. However, any compensation payable for loss of, or damage to, any collectable shall be limited to the actual price paid for the collectable and shall not exceed the courier's stated limits of compensation, subject to the customer providing satisfactory written or printed evidence.